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Faq

Frequently Asked Questions

Do you have questions about our offer, cooperation or how the booking process works? In this section you will find quick, clear and straightforward answers to the most frequently asked questions. We have gathered the most important information here to help you make a decision and clear up any doubts you may have. We encourage you to read through the answers below — you may find exactly what you are looking for even before contacting us.

Reservations and Tickets

You can make a reservation directly on our website. After placing your order, you will receive an email with a summary of your purchase. We then confirm availability with the activity provider and reserve your spots. Once everything is confirmed, we will send you a second email with your tickets and all the necessary details, including the meeting or pickup location and the exact time.

Most often within 24 hours (especially for reservations made for the following days/weeks). If you book last minute, we work as quickly as possible and you will receive your tickets before the activity starts.

We do not operate a physical ticket office. In exceptional situations, we may accept reservations by phone. Please have your payment details ready — without payment, we cannot reserve the spots.

Yes — in many cases you can purchase a voucher without selecting a specific date, for example as a gift. This option is available when the activity provider allows open-date reservations (gift vouchers).

However, please remember that before using the voucher, you will still need to choose a date so we can confirm availability with the organizer. It’s best to do this in advance — especially for cruises and water activities, which are often fully booked well ahead during the season.

The number of spots is limited, and demand is high during the season. Booking in advance gives you the confidence that the activity will take place on your chosen date.

The calendar on the website is meant to make selecting a date more convenient, but it does not always reflect real-time availability. Please follow the operating days listed in the activity description — those are the binding ones. We work with many different organizers who do not use one shared online booking system, so full availability synchronization is not always possible.

No. You make the reservation on the website, and we take care of the confirmations and formalities. We send the tickets and all organizational information.

Check your SPAM/offers folder in your email inbox. If the tickets still haven’t arrived, contact us — we’ll help you. For last-minute reservations, please allow a little extra time, as we confirm availability as quickly as possible.

No. You will receive the tickets by email as a PDF file (either to print or to show on your phone).

Usually, showing the ticket on your smartphone is enough. Sometimes the organizer may require a printed version — if so, it will be clearly stated in the email with your tickets. Without a ticket (phone or printed copy), participation may not be possible.

Last-minute reservations

Yes, it’s often possible, but it’s best to contact us before making the reservation (phone/chat) so we can quickly confirm availability. Please prepare:

  • which activity you are interested in
  • how many people
  • where you are staying (town/area)
  • whether you have a car or need pickup

Once availability is confirmed, you can place your order online right away.

Payments

Payment is made online. Available payment methods depend on the specific offer, but most commonly include:

  • VISA or MasterCard
  • PayPal
  • SEPA bank transfer (for reservations made in advance)

No. In order to reserve spots for you, we require payment in advance.

Yes, as long as it is a VISA or MasterCard debit card with an expiry date and security code. Maestro cards are usually not supported.

No, not directly. If your AMEX card is linked to PayPal, you can pay through PayPal.

This is a security feature used by banks for online payments (SMS code, banking app approval, or another verification method). The exact process depends on your bank, so if you have any issues, please contact your bank directly. If you are unable to complete the payment online, in exceptional cases we may be able to assist you by phone.

If the payment is made by bank transfer, it may take 1–3 business days for the payment to be processed. Once we receive confirmation/the payment is cleared, we process the reservation and send the tickets.

Yes. After making the transfer, send us the payment confirmation (PDF/JPG). Once we receive it, we will process the reservation and send the tickets.

Contact and Details

A contact phone number is needed in case anything changes: pickup time, meeting point, schedule changes due to weather conditions, etc. Please provide your number with the country code (for example +34).

In the email with your tickets, you will also receive the organizer’s contact details — for matters related to the activity itself (on-site details, questions on the day of the excursion, etc.), it’s best to contact the organizer directly. For reservation or payment matters — please contact us.

The materials (if they are part of the activity) are prepared by the organizer. Please contact them directly — their contact details are included on the ticket and in the email.

Meeting Point and Punctuality

We will send the exact address and a Google Maps link in the email with your tickets (after the reservation has been confirmed).

Usually 5–10 minutes before the start. For activities that require check-in or a briefing (for example quad tours), it may be 15–30 minutes earlier — this information will be included in the email with your tickets.

If you do not arrive on time, the organizer is not obliged to wait and usually there are no grounds for a refund. We can try to help move your booking to another date, but this depends on availability and the organizer’s decision.

That depends on the location. It’s best to check the area after receiving the Google Maps link. During the high season, allow extra time to find a parking spot.

Pickup / Transfer

If the offer includes pickup, it usually works both ways: pickup and return to the same location. Pickup may be directly from your hotel, if possible, or from a nearby meeting point.

Fincas are often located in places where large buses cannot reach. In such cases, we arrange the nearest possible pickup point. If the pickup is by minibus or car, sometimes it’s possible to get closer — it depends on the access road. Please include the name and address of your accommodation in the notes; if there is no address, attach a Google Maps link.

In that case, you’ll need to get there on your own: by public transport, taxi, rental car or scooter. If you book in advance and there are more of you (for example 5+ people), we may be able to arrange a private transfer — send us the number of people, route, date and time.

Usually at the same place where it started, unless the activity description states otherwise. If pickup transfer is included, you will return to the same point where you were picked up.

Prices, Duration and Information in the Offer

Current prices are displayed directly in the activity offer on the website (both on mobile and desktop).

You can find the estimated duration in the description of the specific offer.

Select the number of participants during the reservation process (using the plus/minus buttons). Pay attention to whether the price is “per person”, “for 2 people”, etc. — this information is always included in the offer.

Most often, children under 3 years old can join free of charge, and children’s tickets usually apply for ages such as 4–12 years, but it depends on the specific activity. Age rules are shown when selecting tickets. If you are traveling with an infant/a child who joins for free, please let us know in the notes — so we can reserve a spot for them as well.

Cancellations and Changes

Cancellation policies vary depending on the activity. Detailed terms can be found in the FAQ section on the page of each tour or attraction.

We encourage you to review this information before making a reservation — it clearly explains until when free cancellation is possible and what conditions apply in each specific case.

Group tours operate on a fixed schedule. Changes are mainly possible for private tours, which are more expensive due to their exclusive nature. If you are interested in a private option — contact us regarding the specific offer.

Weather

If weather conditions do not allow the activity to be carried out safely, the nearest possible alternative date is usually offered. If you are no longer available on the island, you will receive a refund. The final decision always belongs to the organizer.

Boats, Charters and Licences

For a private charter, you purchase one “ticket” for the boat (one reservation), because the price applies to the entire vessel, not to the number of passengers. The number of passengers cannot exceed the maximum limit allowed for that particular boat.

Yes. On board there will only be you, your guests and possibly the skipper (if included or added). You decide who joins the cruise.

At sea, the route depends on the conditions (wind, waves, currents) and the captain’s decision. The captain knows the area and chooses the route to make the cruise safe and enjoyable. Exceptions are cruises that go “from A to B” or themed cruises (for example dolphin/whale watching).

It refers to a boating licence (permission to operate watercraft), not a car driving licence. There are also boats that can be operated without a licence, but usually with certain restrictions (for example a smaller number of passengers and staying close to the shore). For many offers, you can add a skipper, so you do not need any licence yourself.

What should I bring with me?

If the offer requires something specific, it will be mentioned in the description. Otherwise, just prepare “normally” for the given activity.

The most common examples:

  • summer boat trip: swimwear, towel, cap and sunscreen
  • winter boat trip: hoodie/jacket and long trousers
  • quad/jeep safari as a driver: original driving licence
  • if you suffer from motion sickness: take a tablet around 30 minutes before the start

Vouchers / Gifts

You can purchase a voucher as a gift. You can either choose a specific date or buy it without a date (as a “gift”) and add a short message. The voucher will be sent to you by email as a PDF — you can print it out and give it right away.

The recipient should contact us in advance regarding the preferred date so we can reserve a spot.

The earlier, the better. Usually, booking 1–2 weeks in advance is enough, but during the high season it’s worth reserving popular activities even earlier.

When purchasing, provide your own contact details (full name, email address and phone number). If you later want to transfer the ticket to someone else, we will arrange the details depending on the specific offer.

Information about Tenerife Daily Experience

Tenerife Daily Experience is a booking platform for attractions and activities on Tenerife. We work with many trusted local operators and help with reservations, confirmations and providing all important organizational information in one place.

We support customers in several languages (including Polish, English and Spanish — depending on the team). The languages available during a specific activity are described in the offer and may vary depending on the guide.

You can contact us via the contact form, email, chat or by phone — choose whichever option is most convenient for you. For issues related to the activity itself on the day of the excursion, the organizer can usually help you the fastest (their contact details are included on the ticket).

We rarely run promotions with discount codes. If you come across a “random code” on the internet, it is usually not valid. If we do launch any promotions, we announce them through our channels or newsletter.

If you organize tours or activities, you can apply for cooperation by email. Briefly describe your offer, location, available dates and prices — we will get back to you with the next steps.